Mapping connects an officer’s CPSO profile to the participating agency that employs or is lawfully onboarding that officer. Once mapped, authorized agency personnel can access applicable training, licensing, permit, and credential records for compliance purposes.

An agency should map an officer only when a legitimate employment, onboarding, or other authorized relationship exists. Agencies must not map individuals merely to obtain information for unrelated, speculative, or unauthorized purposes.

Depending on the officer’s profile and the agency user’s authorization, the agency may be able to review:

• Guard registration information
• Associated permits
• Required training certificates
• Annual training
• Firearms qualification records
• Specialized certifications
• Verisect badges
• Employment dates and tenure
• Missing, pending, rejected, or expired compliance records

No. Mapping gives the agency authorized access to applicable information while the employment or onboarding relationship remains active. The agency may separately retain records it is legally required to maintain.

The agency should release or remove the officer from its active mapped roster. The officer retains eligible portable records in the officer’s CPSO profile, while the agency remains responsible for preserving any records required by law, contract, insurance, or internal policy.

Access should be limited to legitimate purposes and applicable retention requirements. An agency should not continue accessing current profile information after the employment relationship ends unless it has a lawful and authorized reason.

Yes. CPSO may investigate and remove a mapping that appears inaccurate, unauthorized, outdated, or unrelated to a legitimate platform purpose.

CPSO may connect officer profiles with publicly available DCA and BSIS licensing information. This helps agencies confirm whether a guard registration or associated permit appears active.

No. BSIS and the California Department of Consumer Affairs remain the official sources for California licensing status. CPSO helps centralize available information but does not replace official government records.

The agency should confirm the officer’s status directly through the official government source and notify CPSO of the discrepancy. An officer should not be assigned based solely on outdated or conflicting platform information.

Not necessarily. License status and training compliance are related but separate issues. An agency should review the officer’s training documentation and applicable deadlines rather than relying solely on an active guard registration.

Agencies may use CPSO to organize applicable records such as:

• Required BSIS security-officer training
• Annual refresher training
• Firearms qualifications
• Baton or chemical-agent training
• CPR, AED, and First Aid
• Workplace-violence prevention training
• School-security training
• Healthcare-security training
• Construction and OSHA training
• Fire-watch training
• Critical-infrastructure training
• Site-specific or contract-specific qualifications

No. A certificate may require review before it is accepted as evidence of compliance. CPSO may classify records as officer-submitted, agency-confirmed, provider-verified, CPSO-verified, pending, expired, or rejected.

A certificate may be rejected when it:

• Cannot be authenticated
• Appears altered or incomplete
• Does not identify the officer
• Does not show the issuing provider
• Omits the completion date
• Does not document the required subjects or hours
• Comes from an unauthorized provider where provider approval is required
• Duplicates another record
• Does not satisfy the applicable training requirement

Possibly. The certificate and supporting records must clearly identify each subject, the applicable training hours, the completion date, and the issuing provider. A general course title may be insufficient when the law or agency must verify specific subjects and hours.

Yes, when the training is legally acceptable, current, relevant, and verifiable. CPSO helps preserve legitimate portable training records so agencies can avoid unnecessary duplication while still meeting their compliance responsibilities.

No. Agencies remain responsible for company policies, post orders, emergency procedures, workplace-violence information, client requirements, and site-specific instruction.

The employing agency remains responsible for ensuring that each officer assigned to work satisfies applicable legal, contractual, and company requirements. CPSO provides compliance-management tools but does not assume the employer’s legal obligations.

Yes. CPSO can organize annual training records and help agencies identify officers whose documentation is missing, incomplete, or approaching a required deadline.

Yes. Agencies can use CPSO to organize applicable range records and monitor qualification documentation for officers holding firearms permits.

No. CPSO does not issue, renew, suspend, or reinstate firearms permits. Officers and agencies must follow BSIS requirements and use properly licensed training facilities when required.

The agency should review the officer’s records and applicable BSIS requirements before assigning the officer to armed duties. A missing or untimely qualification may affect the officer’s eligibility to renew or maintain the permit.

A Verisect badge is a verified digital credential that allows security agencies and clients to quickly determine whether an officer has completed the training required for a general or specialized security assignment.

Each badge represents a defined set of documented training and qualification requirements. Instead of reviewing numerous certificates individually, an authorized user can look at the officer’s badge to identify the qualifications CPSO has verified.

The Foundational Security Officer Badge confirms that CPSO has verified the officer’s completion of California’s required security-officer training, including:

• Three hours of Powers to Arrest training
• Five hours of Appropriate Use of Force training
• The remaining 32 hours of mandatory and elective skills training
• The applicable eight hours of annual refresher training

The badge provides a one-look method of confirming that the officer has documented California’s baseline training requirements for a security officer.

The badge confirms that the officer has completed the baseline training applicable to California security officers. However, certain assignments may require additional licenses, permits, certifications, employer instruction, or site-specific training.

For example, an officer may need additional qualifications before working in armed security, school security, healthcare security, construction security, fire watch, or critical-infrastructure assignments.

The employing Private Patrol Operator remains responsible for confirming that each officer satisfies all legal, contractual, and site-specific requirements before deployment.

General security-officer training does not address every hazard or responsibility an officer may encounter at a specialized location. Verisect specialty badges confirm that an officer has completed additional training relevant to a particular operating environment.

These badges help PPOs and clients identify officers who are better prepared for the risks, responsibilities, and expectations associated with specific assignments.

No. The legal significance depends on the assignment and the badge.

Some badges verify training required by law for covered assignments. Other badges represent additional professional or safety training that may not be legally mandated but can help reduce operational risk and improve assignment readiness.

The Construction Security Badge confirms that an officer has completed additional training related to working at construction sites.

The badge is not a general legal requirement for every officer assigned to construction security. It demonstrates that the officer has received instruction intended to help the officer:

• Recognize common construction-site hazards
• Maintain appropriate situational awareness
• Understand basic site-safety practices
• Control unauthorized access
• Identify and report unsafe conditions
• Respond appropriately to construction-site incidents
• Protect property without unnecessarily exposing themselves or others to workplace hazards

Construction security involves more than preventing trespassing and theft. Officers must also recognize that they are working in an environment containing heavy equipment, unfinished structures, electrical hazards, excavations, hazardous materials, moving vehicles, and other potentially dangerous conditions.

The badge helps a PPO or client identify officers who have received training relevant to the construction environment. This additional preparation can reduce operational risk, improve hazard awareness, strengthen incident reporting, and demonstrate that the agency considered assignment-specific qualifications when selecting personnel.

The badge does not replace site orientation, post orders, employer safety training, or any training required by the controlling employer or applicable law.

The School Security Badge confirms that CPSO has verified the officer’s completion of the additional 24 hours of school-security training required for covered California school-security assignments.

This training is separate from the officer’s foundational security-officer training and addresses the responsibilities associated with working in an educational environment.

No. The additional school-security training applies to officers working in positions covered by California’s school-security training requirements. Officers who do not work in covered school-security assignments generally do not need this specialty credential.

A PPO assigning an officer to a school must determine whether the assignment is subject to the additional training requirement and confirm compliance before deployment.

No. The School Security Badge is an additional credential. The officer must still maintain an active guard registration and satisfy all other applicable licensing, training, employer, and assignment requirements.

Depending on the officer’s training and verified qualifications, CPSO may offer badges for areas including:

• Event Security
• Construction Security
• Critical Infrastructure Security
• Healthcare Security
• School Security
• CPR, AED, and First Aid
• Fire Watch
• Other specialized security functions

Each badge has its own requirements and should be interpreted according to the qualifications it specifically represents.

Yes. A badge may become inactive if an underlying license, certification, permit, or recurring training requirement expires or can no longer be verified.

The Verisect badge system provides a fast and consistent way to determine whether an officer has documented the training and qualifications associated with a particular field of security work.

The foundational badge demonstrates baseline security-officer training compliance. Specialty badges identify additional qualifications that may be legally required, contractually required, or beneficial for reducing risk at a particular site.

Yes. Participating security companies can create and publish job postings directly through the CPSO platform.

No. Job postings are available to participating security companies at no additional cost. Agencies can post available positions as part of their access to the CPSO platform.

Authorized agencies may access eligible candidate information for legitimate recruiting and hiring purposes. Profile access may be subject to applicable platform fees, officer permissions, privacy requirements, and CPSO policies.

Agencies should focus on objective information relevant to the position, such as:

• Active license and permit status
• Completed training
• Specialized certifications
• Verisect badges
• Verified employment history and tenure
• Assignment-specific qualifications
• Availability and geographic location

Agencies must conduct their own lawful hiring process and should not treat CPSO as a substitute for interviews, reference checks, or other legally appropriate screening.

No. CPSO takes reasonable steps to organize and verify applicable records, but the employing agency remains responsible for confirming qualifications and making the final hiring decision.

CPSO centralizes mapped officers’ licenses, permits, certificates, annual training, firearms qualifications, and other applicable records. This allows authorized agency personnel to identify gaps and produce organized documentation more efficiently.

CPSO may allow agencies to generate or download reports showing the compliance status of mapped officers and available supporting records. Export options depend on the agency’s subscription and current platform capabilities.

No. CPSO reports document the records available through the platform at a particular time. They do not guarantee that an agency satisfies every legal, regulatory, contractual, or operational requirement.

A Certificate of Agency Compliance, or CAC, documents CPSO’s review of specified agency licensing, insurance, training, and officer-compliance records as of the certificate’s issuance date.

No. A CAC is issued by CPSO. It is not issued or endorsed by BSIS, DCA, Cal/OSHA, or another government agency.

No. The certificate reflects the documents and conditions reviewed as of its issuance date. The agency must continue maintaining all licenses, insurance, training, personnel records, and other requirements after the certificate is issued.

Yes. A client, contracting entity, or public agency may ask its security contractor to obtain or provide a current CAC as part of its vendor-oversight or contract-compliance process.

Access should be limited to personnel with a legitimate operational responsibility, such as:

• Agency owners
• Qualified Managers
• Human Resources personnel
• Compliance personnel
• Training administrators
• Authorized recruiters
• Other specifically designated users

Yes. Agencies should establish a written procedure identifying:

• Who may administer the account
• Who may map or release officers
• Who may view candidate profiles
• Who may upload or approve records
• Who may enroll officers in training
• How access is removed when an authorized user changes positions or leaves
• How confidential information is protected

Yes. CPSO may restrict, suspend, or terminate access for reasons including:

• Inactive agency licensing
• Expired required documents
• Unauthorized profile access
• Improper officer mapping
• Misuse of officer information
• False or misleading submissions
• Credential sharing
• Violation of platform policies
• Failure to pay applicable subscription charges

The agency should notify CPSO and provide supporting documentation identifying the record that requires correction. CPSO may contact the officer, agency, training provider, insurer, or licensing authority before modifying verified information.

A CPSO Audit Generation Report is a customizable compliance report that a security company can produce to document the credentials of the agency and its security officers.

The report brings applicable licenses, insurance documents, officer credentials, Verisect badges, and training certificates together in one organized compliance packet.

The report is designed to save security companies the time and administrative effort involved in locating, reviewing, and assembling individual compliance documents.

Instead of collecting certificates from separate personnel files, email accounts, training providers, and officers, an authorized agency user can generate an organized report using the records maintained within CPSO.

Yes. An agency can tailor the report based on the purpose of the review. Reports may be generated for:

• One security officer
• A selected group of officers
• Officers assigned to a particular client
• Officers working at a particular site
• Officers holding a specified Verisect badge
• A specific license, permit, or training requirement
• An entire agency roster
• A client compliance review
• A contract or procurement requirement
• A BSIS audit

Depending on the report selected and the records available, an Audit Generation Report may include:

• Officer names
• Guard registration information
• Associated permits
• Foundational Security Officer Badges
• Specialty Verisect badges
• Required training certificates
• Annual refresher-training records
• Firearms qualifications
• CPR, AED, and First Aid certifications
• School-security training
• Healthcare-security training
• Construction-security training
• Critical-infrastructure qualifications
• Other specified credentials

Yes. An agency may generate a summary showing an officer’s verified credentials and, when appropriate, include copies of the underlying training certificates.

This gives the reviewing party the ability to see both the credential displayed on the officer’s profile and the documentation supporting that credential.

If a school or school district requests proof that assigned officers have completed the applicable school-security training, the security company can generate a report limited to those officers and that requirement.

The report may show each assigned officer’s School Security Badge and include the underlying certificates documenting completion of the required school-security training.

This allows the PPO to respond quickly without manually searching through every officer’s personnel file.

Yes. An agency can generate reports for assignments involving construction sites, healthcare facilities, critical infrastructure, special events, fire-watch services, armed security, or other locations with additional qualification requirements.

The agency can select the officers, badges, certificates, licenses, permits, and qualifications relevant to that assignment.

When an agency is preparing for or responding to a BSIS audit, it can generate a broader compliance report covering its entire mapped officer roster.

The report may include:

• The agency’s PPO license
• The associated Qualified Manager license
• General liability insurance
• The active officer roster
• Officer guard registrations
• Applicable permits
• Required training records
• Annual refresher-training records
• Available supporting certificates
• Identified missing, expired, or incomplete documents

This gives the agency one organized compliance packet instead of requiring staff to collect documents individually during the audit.

No. Authorized agency users can select the officers, credentials, badges, certificates, and agency documents relevant to the report’s purpose.

A client receiving a school-compliance report, for example, does not need to receive unrelated agency or employee information.

Yes. Reports may be tailored to the officers assigned to a particular client, contract, location, or category of work.

This helps an agency demonstrate that the personnel selected for the assignment have the applicable documented qualifications.

Yes. Before producing a final report, the agency can review its mapped roster for missing, pending, rejected, incomplete, or expired credentials.

This gives the agency an opportunity to correct documentation gaps before a client review or regulatory audit.

Only authorized agency users with the appropriate platform permissions should be allowed to generate or distribute reports.

The agency should limit this authority to designated owners, Qualified Managers, compliance personnel, Human Resources staff, or other employees with a legitimate operational need.

No. The employing security company remains responsible for maintaining all records required by law, regulation, contract, insurance, and company policy.

CPSO provides a centralized system for organizing and producing those records more efficiently.

Audit Generation Reports allow a security company to move from manually collecting compliance records to producing an organized, assignment-specific or agency-wide report in minutes.

Whether the request comes from a school, private client, contracting agency, insurance provider, or BSIS, the agency can quickly provide the relevant credentials and supporting documentation without rebuilding the compliance file each time.

Yes. Participating security companies can create and publish job postings directly through the CPSO platform.

No. Job postings are available to participating security companies at no additional cost. Agencies can post available positions as part of their access to the CPSO platform.

A job posting may include:

• Job title
• General work location
• Schedule and shift
• Full-time, part-time, temporary, or event status
• Compensation
• Armed or unarmed designation
• Required experience
• Required licenses and permits
• Required Verisect badges
• Required training or certifications
• Assignment-specific responsibilities
• Application instructions

Yes. Agencies can identify the licenses, permits, training, certifications, and Verisect badges required or preferred for a position.

For example, a posting may request officers with:

• A Foundational Security Officer Badge
• A School Security Badge
• A Construction Security Badge
• A Healthcare Security Badge
• A Critical Infrastructure Security Badge
• A Fire Watch Badge
• CPR, AED, and First Aid certification
• An active firearms permit
• Other assignment-specific qualifications

Yes. Security officers can view available positions located within their general geographic area. This helps officers identify relevant opportunities without searching through postings for distant locations.

Officers can identify and apply for positions requiring credentials they currently hold. Job postings may specify required licenses, permits, certifications, training, and Verisect badges so officers can determine whether their qualifications align with the assignment.

That depends on how the agency identifies the requirement. An agency may designate a credential as required or preferred.

If a credential is legally or contractually required for the assignment, the officer must obtain and document it before deployment. If it is preferred, the agency may consider applicants who possess other relevant qualifications.

Verisect badges allow an agency to identify applicants who have documented training for a particular field of security work.

Instead of reviewing numerous certificates at the beginning of the hiring process, the agency can quickly determine whether an applicant holds the credentials associated with the position and then review the supporting documents when necessary.

CPSO can help match a posting’s credential requirements with the documented qualifications in an officer’s profile. However, the security company remains responsible for reviewing the applicant, verifying all required information, conducting its hiring process, and making the final employment decision.

Yes. Agencies can create postings for assignments such as:

• School security
• Construction security
• Healthcare security
• Critical-infrastructure security
• Event security
• Fire watch
• Armed security
• Patrol services
• Access control
• Other general or specialized security assignments

The platform helps agencies reach security officers in the relevant geographic area while clearly communicating the qualifications required for each position.

Because officers maintain their licenses, training records, and Verisect badges within CPSO, agencies can identify credentialed applicants more efficiently and reduce the time spent collecting preliminary compliance documents.

Yes. Participating security companies can assign available training courses directly to officers through the CPSO platform.

Agencies can use the platform to identify training needs, assign applicable courses, monitor completion, and maintain the resulting certificates within each officer’s compliance profile.

The core 32 hours of mandatory and elective skills training are included as part of the CPSO service for participating security companies.

These courses help officers complete the remaining skills training required after the initial eight hours of Powers to Arrest and Appropriate Use of Force training.

The 32-hour program consists of the applicable mandatory and elective courses required under California’s security-officer training framework.

The officer’s profile records completed courses and certificates so the employing security company can determine whether the officer has documented the required training.

No. The initial eight-hour course consists of:

• Three hours of Powers to Arrest
• Five hours of Appropriate Use of Force

This training must be completed in person through an authorized training provider. It cannot be completed through CPSO as online-only training.

Yes. An officer or participating agency may upload the certificate issued by the authorized training provider. CPSO can review the document and include the verified training within the officer’s compliance profile.

Yes. An agency can assign the applicable mandatory and elective courses to mapped officers through the platform. The agency can then monitor course progress and confirm when the required training has been completed.

No. Access to the core 32 hours of mandatory and elective skills training is included as part of the service for participating security companies.

The available mandatory and elective skills courses may be completed online when permitted under the applicable training requirements. Any course requiring in-person instruction must be completed through an appropriately authorized provider.

Yes, CPSO is an Authorized Training Provider. When an officer successfully completes an eligible CPSO course, the completion record and certificate can be added to the officer’s compliance profile.

This gives the employing agency immediate access to the documentation without requiring the officer to submit the same certificate separately.

Yes. Participating agencies can review assigned courses and determine whether an officer’s training is:

• Assigned
• In progress
• Completed
• Missing
• Pending verification
• Rejected
• Expired, when applicable

This allows the agency to address training deficiencies before assigning an officer or responding to an audit.

Yes. CPSO provides access to applicable annual refresher training and records completed courses within the officer’s profile.

The agency remains responsible for ensuring that each officer completes the correct training within the applicable period.

Verisect specialty courses provide additional instruction for particular security environments or professional functions. They help officers develop qualifications beyond the foundational security-officer training.

Available specialty areas may include:

• Event Security
• Construction Security
• Critical Infrastructure Security
• Healthcare Security
• School Security
• Fire Watch
• CPR, AED, and First Aid
• Other specialized security functions

No. Verisect specialty courses and badges are separate from the core 32-hour skills-training program.

Verisect specialty badges generally cost between $10 and $25, depending on the training and verification requirements associated with the credential.

The applicable price should be displayed before enrollment or purchase.

The security company may purchase or assign specialty training for its officers. Depending on the course and platform options, an officer may also be able to purchase eligible specialty training directly.

Yes. An agency can assign specialized training when a client, contract, worksite, or type of service requires additional qualifications.

For example, the agency may assign:

• School-security training to officers working at covered educational facilities
• Construction-security training to officers assigned to construction projects
• Healthcare-security training to hospital or medical-facility personnel
• Critical-infrastructure training to officers protecting sensitive facilities

CPSO allows an agency to assign training, monitor progress, document completion, and retain certificates within the same platform used to manage officer compliance.

This reduces administrative work and makes the completed records immediately available for officer verification, client compliance reports, and agency audits.